الأسئلة الشائعة والتواصل

Check-in is from 3:00 PM and check-out is by 12:00 PM (noon). The minimum check-in age is 18.

Early check-in and late check-out are subject to availability and may carry a charge. Message the hotel ahead of arrival via the Contact form, WhatsApp, or email so the front desk can try to accommodate your flight times.

The hotel is approximately a 30-minute drive from Ngurah Rai International Airport (DPS).

The hotel does not offer a complimentary airport shuttle; however, airport transfers can be arranged upon request at an additional cost. Please contact the hotel in advance to arrange this service.

Yes — a complimentary shuttle runs to Seminyak Village mall daily at 11:00 AM and 4:00 PM.

Complimentary self-parking is available on-site for hotel guests. Valet parking is also offered on request

Yes. The hotel works with a local transport partner for airport transfers, hourly/half-day/full-day car charters, and day tours (Ubud, Tanah Lot, Uluwatu, and more). Ask the front desk or reservations team for the current price list.

Yes — complimentary high-speed Wi-Fi is available throughout the resort, including all guest rooms, suites, and villas.

Yes — the on-site gym/Health Club is open 24 hours a day.

Pets are not permitted at Hotel Indigo Bali Seminyak Beach.

Children 11 and under are welcome to stay for free if sharing existing beds or a complimentary baby cot (for kids under 2). Children 13 and older are counted as adults. Extra beds are chargeable and maximum room capacity

Yes — infant cribs are generally available at no charge, and rollaway/extra beds can be added for a surcharge. Current Fees IDR 820,000 including breakfast and taxes per night.

Yes — the hotel offers connecting rooms, available in 21 Standard Rooms.

It depends on the rate booked. Flexible/refundable rates can usually be cancelled without charge up to a stated cut-off (commonly 6:00 PM local time, one day before arrival); after that, or for a no-show, the first night is charged. Non-refundable/advance-purchase rates are pre-paid in full and are not refunded on cancellation or no-show. Exact terms are shown on the booking confirmation.

Deposit requirements vary depending on the rate plan selected, The exact deposit amount and payment method will always be clearly stated during the booking process and confirmed in your reservation confirmation.

Yes — booking directly through the official website or app secures IHG's Best Price Guarantee, the lowest available rate for the stay.

Yes - our rates are inclusive of prevailing government tax and service charge. You'll find the full breakdown reflected in your booking confirmation for your reference.

Use the 'Inquiries About Booking (Amendment, Cancellation, etc.)' option on the hotel's Contact form, or contact the channel you booked through directly (IHG, OTA, or travel agent), since amendment rules depend on the original booking channel.

Yes — there are eight dining and drinking venues on site, including SugarSand (seaview, sunset dining), Breakfast Club Seminyak, Makase, Pottery Cafe, Cave Pool Lounge, Tree Bar, and KIOSK, plus in-room dining (Home Delivery).

Yes — the resort has five outdoor pools, including a dedicated children's pool.

Yes — Sava Spa offers a total of nine treatment rooms, comprising four single treatment rooms and five couple treatment rooms, including a Sauna and Ice Bath, a relaxation room, and a salon

The hotel offers accessible room configurations on request. Contact the hotel directly before booking with specific mobility, bathroom, or access requirements so the team can confirm suitable rooms and routes around the resort.