FAQ & Kontak

Check-in is from 3:00 PM and check-out is by 12:00 PM (noon). The minimum check-in age is 18.

Complimentary self-parking is available on-site for hotel guests.

Yes — complimentary high-speed Wi-Fi is available throughout the resort, including all guest rooms, suites, and villas.

Pets are not permitted at Hotel Indigo Bali Seminyak Beach.

It depends on the rate you booked. Flexible/refundable rates can usually be cancelled without charge up to a stated cut-off (commonly 6:00 PM local time, 1 day before arrival) — after that, or for a no-show, the first night is charged. Non-refundable/advance-purchase rates are pre-paid in full and are not refunded on cancellation or no-show. Your exact terms are shown in your booking confirmation.

Yes — there are eight dining and drinking venues on site, including SugarSand (seaview, sunset dining), Breakfast Club Seminyak, Makase, Pottery Cafe, Cave Pool Lounge, Tree Bar, and KIOSK, plus in-room dining (Home Delivery).

The hotel offers accessible room configurations on request. Contact the hotel directly before booking with specific mobility, bathroom, or access requirements so the team can confirm suitable rooms and routes around the resort.