Faq & Contact

Check-in is from 3:00 PM and check-out is by 12:00 PM (noon). The minimum check-in age is 18.

Early check-in and late check-out are subject to availability and may carry a charge. Message the hotel ahead of arrival via the Contact form, WhatsApp, or email so the front desk can try to accommodate your flight times.

The hotel is approximately a 30-minute drive from Ngurah Rai International Airport (DPS), depending on traffic.

The hotel does not offer a complimentary airport shuttle; however, airport transfers can be arranged upon request at an additional cost. Please contact the hotel in advance to arrange this service.

Yes — a complimentary shuttle runs to Seminyak Village mall daily at 11:00 AM and 4:00 PM. This local shuttle is separate from airport transfers.

Complimentary self-parking is available on-site for hotel guests.

Yes. The hotel works with a local transport partner for airport transfers, hourly/half-day/full-day car charters, and day tours (Ubud, Tanah Lot, Uluwatu, and more). Ask the front desk or reservations team for the current price list.

Yes — complimentary high-speed Wi-Fi is available throughout the resort, including all guest rooms, suites, and villas.

Yes — the gym is open 24/7, every day, with TRX suspension trainers, free weights, cardio machines, and a dedicated space for yoga or stretching.

Pets are not permitted at Hotel Indigo Bali Seminyak Beach.

Children are welcome. Most Rooms and Suites sleep 2 adults plus 1 child under 12 on existing bedding (maximum 3 adults with an extra bed); One Bedroom Villas follow the same rule; Two Bedroom Villas sleep up to 4 adults and 2 children under 12, or up to 6 adults with extra beds. Baby cots are complimentary for children under 2; extra beds are chargeable. See the Rooms and Villas FAQ blocks for full details.

Yes. Most room categories can take one extra bed or one baby cot (extra bed is chargeable; baby cot is complimentary for children under 2). Two Bedroom Villas can take up to two extra beds, or one extra bed plus one baby cot. Availability must be confirmed with the hotel before arrival.

Yes — some Standard Rooms and Suites connect to each other, giving two private balconies, two bathrooms, and a shared walk-in wardrobe area. Request this room type directly with the reservations team, as it cannot always be guaranteed by room category alone.

It depends on the rate booked. Flexible/refundable rates can usually be cancelled without charge up to a stated cut-off (commonly 6:00 PM local time, one day before arrival); after that, or for a no-show, the first night is charged. Non-refundable/advance-purchase rates are pre-paid in full and are not refunded on cancellation or no-show. Exact terms are shown on the booking confirmation.

Non-refundable and advance-purchase rates require full pre-payment at the time of booking. Flexible rates normally only require a valid card to guarantee the room, with payment made at the hotel.

Booking directly through the hotel website or IHG generally secures the Best Flexible Rate and IHG's Best Price Guarantee, plus IHG One Rewards points and member benefits that are not always available through third-party sites.

Rates shown on the hotel and IHG websites are generally inclusive of applicable government tax and service charge unless stated otherwise; always check the rate breakdown at checkout, as this can vary by promotion.

Use the 'Inquiries About Booking (Amendment, Cancellation, etc.)' option on the hotel's Contact form, or contact the channel you booked through directly (IHG, OTA, or travel agent), since amendment rules depend on the original booking channel.

Yes — there are eight dining and drinking venues on site, including SugarSand (seaview, sunset dining), Breakfast Club Seminyak, Makase, Pottery Cafe, Cave Pool Lounge, Tree Bar, and KIOSK, plus in-room dining (Home Delivery).

Yes — Hotel Indigo Bali Seminyak Beach has several outdoor pools across the resort, including the Secret Garden Pool next to the main pool area, open daily from 7:00 AM to 7:00 PM, plus private pools in the One and Two Bedroom Villas.

Yes — Sava Spa, voted the best spa in a 5-star resort in Indonesia, offers massages, body treatments, a hair salon, an ice bath, and a sauna. See the Spa FAQ block for booking details.

The hotel offers accessible room configurations on request. Contact the hotel directly before booking with specific mobility, bathroom, or access requirements so the team can confirm suitable rooms and routes around the resort.