Часто задаваемые вопросы и контакты

ЧАСТО ЗАДАВАЕМЫЕ ВОПРОСЫ ОБ ОТЕЛЕ INDIGO BALI SEMINYAK BEACH

Arrival & Check-In

What time is check-in and check-out at Hotel Indigo Bali Seminyak Beach?

Check-in is from 3:00 PM and check-out is by 12:00 PM (noon). The minimum check-in age is 18.

Can I check in early or check out late?

How far is Hotel Indigo Bali Seminyak Beach from Ngurah Rai International Airport (DPS)?

Does the hotel offer an airport shuttle?

Is there a free shuttle to Seminyak Village or other shops?

Parking & Getting Around

Is parking available, and how much does it cost?

Complimentary self-parking is available on-site for hotel guests.

Can the hotel arrange a car, driver, or tour?

Wi-Fi & In-Room Basics

Does the hotel have free Wi-Fi?

Yes — complimentary high-speed Wi-Fi is available throughout the resort, including all guest rooms, suites, and villas.

Is there a fitness center, and what are the hours?

Pets, Children & Families

Can I bring my pet?

Pets are not permitted at Hotel Indigo Bali Seminyak Beach.

What is the hotel's policy for children?

Are extra beds and baby cots available?

Are there connecting or interconnecting rooms for families?

Booking, Deposits & Cancellation

Can I cancel my booking for a full refund?

It depends on the rate you booked. Flexible/refundable rates can usually be cancelled without charge up to a stated cut-off (commonly 6:00 PM local time, 1 day before arrival) — after that, or for a no-show, the first night is charged. Non-refundable/advance-purchase rates are pre-paid in full and are not refunded on cancellation or no-show. Your exact terms are shown in your booking confirmation.

Do I need to pay a deposit when I book?

Will I get a better rate by booking directly with the hotel?

Do prices include tax and service charge?

How do I change or cancel an existing reservation?

On-Site Facilities

Does the hotel have a restaurant?

Yes — there are eight dining and drinking venues on site, including SugarSand (seaview, sunset dining), Breakfast Club Seminyak, Makase, Pottery Cafe, Cave Pool Lounge, Tree Bar, and KIOSK, plus in-room dining (Home Delivery).

Does the hotel have a pool?

Is there a spa on site?

Accessibility

Are accessible rooms available?

The hotel offers accessible room configurations on request. Contact the hotel directly before booking with specific mobility, bathroom, or access requirements so the team can confirm suitable rooms and routes around the resort.